WAYS TO RESOLVE CONFLICTS

There are two main ways to resolve conflict:

1) forceful suppression;

2) negotiations.

Force suppression (both moral and physical) occurs, as a rule, after the conflicting participants apply the strategy of rivalry. The stronger subject of the conflict asserts his position, forcing the opponent to submit to it and accept the demands of the strong side. In this case, the goal of only one side is fully achieved. The other party fulfills all the requirements of the winning party or by apology admits its mistakes.

Negotiation is the opposite way to resolve conflicts.

Talks - a process in which mutually acceptable positions of the parties are developed. Here, all the conflicting parties are aimed at achieving mutual interests and resolving the problem that caused the conflict. To use the negotiation technique, it is necessary to transfer the course of relations between opponents from emotional to rational. It is important to have a clear understanding of the ongoing process in order to find compromises or establish cooperation. There are special techniques to normalize the relations of the conflicting parties. One of them is the "PRISN" technique, proposed by the psychologist Charles Osgood.

"PRISN" - consistent and reciprocal initiatives in stress reduction. This technique serves as an effective tool in reducing tension among the subjects of conflict in any type of conflict (interpersonal, intergroup, interstate).

Rules of the PRISN method :

▪ show the conflict participants some steps aimed at reconciliation, explaining their content and functional necessity;

▪ openly declare that one of the opponents is trying in every possible way to stop the open conflict;

▪ fulfill all promises made publicly;

▪ in every possible way encourage the opposing side to determine the concessions it is willing to make in exchange for concessions from the other side;

▪ the stage of concessions takes quite a long time, it should not be accelerated;

▪ While expecting concessions from your opponent, it is important to protect the reciprocity of the relationship.

Another effective technique on the way to the negotiation process can be the technique of open conversation.

Some points of this method:

1) make a proposal to end the conflict;

2) analyze their behavior in the conflict, find mistakes or shortcomings in it and recognize them as such for the opponent;

3) explain to the opponent the content of the concessions that you expect from him;

4) demonstrate and make clear your concessions;

5) keep the conversation calm, control your emotions;

6) record the constructive results that have been achieved together.

Author: Kuzmina T.V.

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