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CONFLICTS IN MANAGEMENT
Management conflicts - these are conflicts that arise in the work team between the leader and the subordinate (conflicts "vertically").
The nature of subordination in the relationship between a subordinate and a manager can extend to two spheres: official and personal.
official relations imply formal rules and regulations and require the fulfillment of the functional instructions of the employee.
personal relationships, which arise in informal relationships, can reveal a discrepancy in temperaments and characteristics of the interaction between a manager and a subordinate, which also affects the nature of the relationship.
The manager defines a set of requirements and roles that the subordinate must fulfill, organizing all the conditions for their implementation.
Almost always, opportunities and conditions do not match the requirements, so a conflict arises.
Conflicts between a subordinate and a leader are determined by the following features :
▪ interpersonal conflicts in production are the most conflict-producing, since they are located in the “person-person” system;
▪ the substantive content of the activity in the relationship between the subordinate and the manager is important, since the quality of the subordinate’s professional activity and the result of his work depend on it;
▪ the occurrence of conflicts occurs more with more intense and frequent joint activities between the manager and the subordinate.
(Researchers of management conflicts define May and January as the most conflicting months, since during these periods the main reports and attestations are carried out, involving private contacts between the leader and the subordinate);
▪ More than half of the conflicts occur at the “immediate manager - subordinate” level. Therefore, relations between a manager and a subordinate who are close in status position are more conflict-generating than relations with a large status distance.
Poorly organized communication between a leader and a subordinate is the main cause of conflicts in relationships. If there are several managers, the subordinate must be clearly aware of the continuity of their requirements and perform work, guided by the hierarchy existing at the workplace. When managing a large number of subordinates, the manager must quickly manage the functional responsibilities of each employee. This will help prevent or reduce management conflicts.
Organization of working conditions - an important condition in the prevention of conflicts "vertically". In other words, all the functional duties of subordinates must be provided with the means to fulfill them.
Author: Kuzmina T.V.
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