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Конфликтология. Структура переговорного процесса урегулирования конфликта (самое важное)

Lecture notes, cheat sheets

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THE STRUCTURE OF THE NEGOTIATION PROCESS FOR THE SETTLEMENT OF THE CONFLICT

The negotiation process - a phenomenon that is quite long in terms of time parameter, since it contains certain stages, only the consistent achievement of which leads to the resolution of the conflict.

The structure of the negotiation process

1. Preparation for negotiations.

2. Negotiating.

3. Analysis of the results of negotiations.

4. Implementation of the reached agreements.

The first stage begins with a statement by one of the parties to the conflict or a third party about the desire and preparation for negotiations. A space for negotiations is organized, the optimal number of participants and the timing of the negotiations are determined. The selection of the invited delegation should be carried out according to the principle of observing the teamwork of the participants. At the preparatory stage, the interests of the conflicting parties are analyzed, their hierarchy is built, and the true object of the conflict is revealed.

Possible solutions to the contradiction are developed in advance. Their high variability and alternative outcomes are welcomed. Each decision considers the necessary resources, determines the degree of costs and benefits for each of the conflicting parties.

Any proposal must have a strong motivation, well-formed in a form that is understandable to all subjects of negotiations. Ambiguity and complication of the wording of the proposal are excluded. The decision involves objective arguments, which, if necessary, are explained to the participants in the negotiations.

Negotiation - the stage of open discussion of the conflict. Any unclear points should be clarified at this stage of the negotiations. Each party must have a clear understanding of the interests of other parties, unambiguously understand the position of each subject of the conflict. The concessions that each of the parties can make, as well as the interests that are fundamental to them, are discussed.

The final approval of the decision to be made takes place in two stages:

1) coordination of the general concept and provisions of the decision;

2) clarification and agreement on the details of the decision.

Results analysis stage negotiations helps the parties to understand the position they have achieved. There is a subjective assessment: the higher it is, the more successful the negotiations can be considered. The degree of resolution of the main contradiction is analyzed. As a rule, at this stage a document is drawn up containing the agreements of the parties and other results of negotiations.

The final stage negotiations serves as an objective indicator of the success of the negotiations. The parties fulfill their obligations and act within the framework of the concluded agreement.

Author: Kuzmina T.V.

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