Конфликтология. Динамика конфликта (самое важное)

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Конфликтология. Динамика конфликта (самое важное)

Lecture notes, cheat sheets

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CONFLICT DYNAMICS

Conflict - this is a phenomenon that is a segment, but not a point on the time scale. This segment can be divided into parts, the "beginning" and "end" of which will be separate stages of the conflict. The development of stages and the entire process of conflict determine the dynamics of conflict interaction.

Possible stages (or stages) of the conflict :

1) pre-conflict stage (latent stage);

2) stage of open conflict;

3) the stage of the end of the conflict;

4) post-conflict stage (stage of normalization of relations).

At the latent stage, a contradiction arises between the subjects or a problematic situation, which, after being recognized by the parties, causes certain actions. These actions are aimed at conflict-free resolution of the problem situation. Participants argue their goals, determine their position in relation to another participant in the situation that has arisen. If the problem situation is not resolved, then the pre-conflict stage ends with the emergence of an objective pre-conflict situation.

Stage of open conflict - these are the direct actions of the opposing participants that make up the conflict interaction. The stage begins with a clash of the parties - an incident, and then continues with a mutual exchange of conflict actions. Each new action directed at the opponent increases the emotional component of the interaction, makes it difficult to rationally perceive the actions and position of the other participant. This leads to an intensification of the collision and makes the interaction more aggressive - the conflict escalates. At the stage of the end of the conflict, the degree of confrontation weakens, the interaction becomes less intense and negatively colored. The participants in the conflict see that all their actions do not lead to the set goals and do not resolve the contradictions, therefore they are looking for other ways to resolve the conflict situation. Then the conflict is resolved. There can be quite a lot of forms of conflict resolution, but the main ones are: attenuation, resolution, elimination of the problem, modification of the conflict into another conflict.

The post-conflict stage is necessary to restore the interpersonal relationships between the participants destroyed by the conflict. If the conflict is resolved in a way that does not fully satisfy the individual, there may be conditions that prevent building the previous relationship. In this case, a partial normalization of relations takes place at the post-conflict stage. If the participants in the completed conflict see the need for joint constructive activity and mutually strive to restore the old relationship, there comes a complete normalization of interpersonal interaction.

Author: Kuzmina T.V.

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