Conflictology. Conflict Prevention (Most Important)

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Conflictology. Conflict Prevention (Most Important)

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CONFLICT PREVENTION

Conflict prevention - this is a system of various methods, methods of influence and knowledge that contribute to the prevention of an open conflict at the stage of a contradiction brewing. The conflict prevention technology can be used both by the participants in the emerging conflict, and by a third party - an invited expert, mediator, or an independent and objective person in a growing contradiction.

The basis for conflict prevention lies in changing the actions of any participant in a conflict situation. A more complex and, as practice shows, less effective way of prevention is to influence and change the views and actions of the opponent. It is easier to prevent conflict by changing your behavior.

Techniques to help build conflict-preventing behavior:

▪ the latent stage of the conflict does not last a minute and takes a significant period of time, during which you can notice the beginning of pre-conflict interaction and change your behavior (for example, partially admit that the interlocutor is right, change the topic of conversation, remain silent and return to the conversation later);

▪ at the stage of conflict unfolding, find out as accurately as possible the motives and interests of your opponent and express yours, so that the cause of the conflict does not become a common misunderstanding of each other;

▪ always remember that preventing conflict is easier at the initial stage and very difficult at the stage of open conflict;

▪ showing patience with opposing opinions will earn you respect from your opponent and set him up for less conflictual interactions;

▪ demonstrate your understanding of your opponent's views when he speaks;

▪ think in advance about the upcoming conflict interaction: predicting the possible course of development of the contradiction will help you minimize negative emotions and act rationally;

▪ if you lose control of the situation, reduce the conversation to a joke, since continuing the conversation will still not be productive, it is better to continue it at another time.

If you are trying to change the behavior and views of the opponent and thereby prevent conflict, remember the following rules :

▪ the opinion and actions of any person cannot be changed quickly;

▪ each person is unique, his behavior is determined by his individuality;

▪ do not increase the area of contradictions with the opposing side;

▪ when criticizing your opponent’s position, do not mix analysis and your attitude with his personal qualities;

▪ be an example for your opponent of changing behavior and concede in some positions, this is the most effective technique for changing your opponent’s actions.

Author: Kuzmina T.V.

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