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Конфликтология. Профилактика конфликтных ситуаций (самое важное)

Lecture notes, cheat sheets

Directory / Lecture notes, cheat sheets

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PREVENTION OF CONFLICT SITUATIONS

Conflict prevention - organization of social interactions of individuals, excluding or minimizing the possibility of conflicts between the subjects of society.

The main goal of prevention - create conditions that will not allow social and interpersonal interactions to lead to clashes and destructive characteristics. Conflict prevention is an integral part of conflict management and refers to preventive techniques.

Conflict Prevention Focus Areas :

1) organization of external conditions that prevent the emergence of contradictions or reduce the likelihood of their occurrence;

2) ensuring adequate management parameters in the activities of subjects;

3) influence on socio-psychological attitudes that can lead to conflict - elimination of the subjective causes of the conflict.

The objective external conditions in preventive work include:

▪ fair distribution of resources between all participants in the general system of interpersonal relations;

▪ organization of optimal physical characteristics of the working environment;

▪ social support from the environment and encouragement;

▪ creation of a positive psychological microclimate in the system of relationships;

▪ detailed development of norms, rules and acceptable forms of communication governing relations.

Purposeful management

▪ a significant factor in reducing the likelihood of conflict situations. It consists in creating an optimal structure of interaction, establishing communication mechanisms between the structural elements of the system, correlating functional requirements with the capabilities of subjects and the external environment, timely assessment of performance results and making adjustments. The subjective direction in preventing conflicts and regulating interactions is the most complex set of techniques.

The main preventive actions in this case are:

▪ creating harmonious social roles occupied by participants during interaction, fulfilling the role expected by others, eliminating interactions between obviously conflicting roles, cultivating equality in relationships;

▪ maintaining an optimal balance of dependence/independence of the structural elements of the relationship system from each other;

▪ organization of informal relationships that help fulfill functional responsibilities and regulate the level of socio-psychological comfort/tension;

▪ careful use of punishments; irrational and conflict-free criticism;

▪ creation of criteria for the most fair assessment of the activities of system subjects and for self-assessment.

Author: Kuzmina T.V.

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