Lecture notes, cheat sheets
Logistics. Organizational structures of a logistics enterprise (most important) Directory / Lecture notes, cheat sheets Table of contents (expand) 17. ORGANIZATIONAL STRUCTURES OF THE LOGISTICS ENTERPRISE Organization is a system consisting of elements, the connections between which are ordered in a certain way. The idea of a logistics organization is that changes in one of its elements cause a chain reaction of changes in others. The course of development of logistics organizations in Russia by the end of the 1990s. has changed significantly. For a long time, the evolution of logistics organizations went in the direction of narrow specialization - the functions were split up, becoming more and more specialized and narrow. This was starting to lead logistical management activities into an obvious dead end. In this regard, integration is currently becoming relevant, i.e., the desire to cover the entire range of logistics procedures, to predict in advance the entire system of interactions and interdependencies, to take into account all the consequences of decisions made in the field of logistics: direct and indirect, immediate and remote. Concepts for the development of organizational structures. 1. Compression of the organizational structure (staff reduction, network organization, grouping of functions, size optimization, deferral of operations, business process reengineering). 2. Empowerment. 3. Formation of teams. 4. Professional training (training). The logistics system of the enterprise operates under the thoughtful and competent management of the logistics service and involves the interaction of employees of the functional divisions of the enterprise. The work of external and internal services at a logistics enterprise is based on the following principles: 1) the principle of separation of tasks. External services (sales, marketing and sales departments) perform "customer processing". The internal service (logistics department) solves the problems of customer service; 2) the principle of customer service. The external service manages the execution of the received order. The system reduces the number of additional requests and reduces the intensity of data exchange between external and internal services when executing a consumer order; 3) the principle of cooperation. To support and relieve the external service, as well as to stimulate team spirit, employees of the internal service are involved in working with the buyer. This eliminates the traditional separation between the service that works with consumers and the service that fulfills orders. The principle of cooperation remains valid only when the external and internal services work together. It is important that the actions of employees of individual departments are coordinated as part of one team. Requirements for the organizational structure as a process of customer service: 1) the efforts of employees of the functional divisions of the enterprise, as well as the available resources, are directed to creating additional value for the consumer; 2) all the means and resources of the enterprise necessary to fulfill consumer orders are available regardless of their functional affiliation. The main types of resources are in a state of constant readiness to perform the required work, operations, services; 3) the activities of employees of functional units are organized and focused on the implementation of a holistic process of fulfilling consumer orders. Author: Shepeleva A.Yu. << Back: Control in logistics >> Forward: Responsibilities of the logistics staff We recommend interesting articles Section Lecture notes, cheat sheets: ▪ Crisis management. Lecture notes ▪ History of world religions. Crib See other articles Section Lecture notes, cheat sheets. Read and write useful comments on this article. Latest news of science and technology, new electronics: The existence of an entropy rule for quantum entanglement has been proven
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