Job description for the seller

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Job description for the seller. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

This Job Description defines the functional duties, rights and responsibilities of the Seller.
The seller is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order of the General Director.
The Seller reports directly to the Head of the Section, Deputy Head of the Section.
The position of the Seller is assigned to a person who has a higher or secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 2 years.
The seller must be able to use a cash register in his work.
The seller must have computer skills at the level of a confident user, including the ability to use computer programs for accounting for goods.
The seller must know:

resolutions, orders, orders, other governing and regulatory documents relating to the work of a trade enterprise;
commodity science, standards and specifications for goods, their main properties, quality characteristics;
storage conditions of goods;
the management structure, the rights and obligations of employees and the mode of their work;
rules and methods of organizing customer service;
the order of registration of premises and showcases;
foundations of aesthetics and social psychology;
labor legislation;
internal labor regulations; rules and norms of labor protection;
safety regulations, industrial sanitation and hygiene, fire safety, civil defense.

The seller must have good communication skills, must be energetic and positive.

II. Official duties

Seller:

Ensures the uninterrupted operation of the commodity section, stays at his workplace during the entire working time and can leave his workplace only if he is replaced by another Seller with the consent of the Section Head (Deputy Section Head).
Carries out preventive and courteous customer service, creates the necessary conditions for them to select and familiarize them with the goods they are interested in, controls the absence of violations of trade rules, takes measures to ensure the absence of queues.
Performs a complete pre-sale preparation of goods (checking the name, quantity, completeness, grade, price, marking compliance, unpacking, visual inspection, etc.).
Informs his immediate supervisor, and, if necessary, the administration of the enterprise, about cases of detection of goods that do not meet the requirements of pre-sale preparation.
Places and lays out goods by groups, types, taking into account the commodity neighborhood, frequency of demand, ease of use.
Offers and displays products to customers; assists buyers in choosing goods, advises buyers on the purpose, properties, quality of goods, on the rules for caring for goods, on prices, on the offer of interchangeable goods, new and related goods; calculates the purchase price, issues a check, issues a passport (other document) for a product that has a warranty period; carries out the packaging of the purchase, issuance or transfer of the purchase for control; makes an exchange of goods.
Controls the availability of goods in the trading section, checks the quality, expiration dates of goods, checks the presence and compliance of markings, price tags on goods.
Controls the safety of goods, commercial equipment and other material assets.
Takes measures to prevent and eliminate conflict situations.
Informs the management about the existing shortcomings in customer service, the measures taken to eliminate them.
Maintains an atmosphere of goodwill in the workplace, sets a personal example in customer service. The seller must be patient, attentive, polite when choosing and inspecting goods by buyers. When handing over the purchase to the buyer, you should thank him.
Ensures cleanliness and order in the workplace, in the commodity section, as well as in the trading floor as a whole.
Complies with labor and production discipline, labor protection rules and regulations, industrial sanitation and hygiene requirements, fire safety, civil defense requirements.
Executes instructions and orders of the direct management and administration of the enterprise.
Is at the workplace in uniform work clothes, must have a neat appearance.

III. Rights

The seller has the right:

Take appropriate actions to eliminate conflict situations and the causes that led to them.
Give explanations on the essence and causes of the conflict situations that have arisen.
Make proposals to the administration of the enterprise to improve the work related to the functional duties of the Seller and the entire enterprise as a whole.

IV. A responsibility

The seller is responsible for:

Failure to fulfill their functional duties.
Inaccurate information about the status of the received tasks and instructions, violation of the deadlines for their execution.
Failure to comply with orders, directives of the direct management and administration of the enterprise.
Violation of the Internal Labor Regulations, fire safety and safety regulations established at the enterprise.
Disclosure of trade secrets.
Loss, damage and shortage of goods and other material assets in accordance with applicable law.

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