Job description for a ticket booking agent

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Job description for an agent for receiving orders for tickets. Full Document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The ticket clerk (ticket delivery agent) is classified as an employee.
The position of an agent for receiving orders for tickets (an agent for the delivery of ordered tickets) is assigned to a person who, depending on the category of payment:

secondary (complete) general education and special training according to the established program;
secondary (complete) general education and work experience as an agent for receiving orders for tickets (agent for the delivery of ordered tickets) for at least 1 year.

The agent for receiving orders for tickets (agent for the delivery of ordered tickets) is appointed and dismissed by the head of the enterprise on the proposal of _______ and is directly subordinate to _______.
The ticket booking agent (ticket delivery agent) must know:

Regulations on the discipline of railway workers;
orders, directives, instructions and other guidance materials on the terms of reference;
rules for the carriage of passengers;
tariff guides;
forms of travel documents;
the arrangement of seats in the carriages;
the procedure for using the passenger route indicator and the service books of the train schedule;
scheme of the corresponding transport network;
the procedure for storing money and travel documents;
city plan;
rules of internal labor regulations;
fundamentals of the labor legislation of Ukraine;
rules and norms of labor protection, safety measures, industrial sanitation and fire safety.

During the absence of an agent for receiving orders for tickets (an agent for the delivery of ordered tickets) (vacation, illness, etc.), his duties are performed by a duly appointed person.

II. Official duties

Agent for receiving orders for tickets (agent for the delivery of ordered tickets):

Accepts orders for the purchase of travel documents and draws them up on the basis of passenger route signs and train schedules.
Requests and receives seats.
Notifies the customer about the time and procedure for receiving the order, gives clarifications on the rules and conditions of travel by rail.
Fills out order forms and submits them for travel documents, keeps a book of accepted orders.
Receives prepared travel documents from the cashier.
Checks the correct execution of the order with the requirements of the customer about the day and time of departure of the corresponding type of transport (train), its number, point of departure and destination, and delivers them to the customer.
Receives money for travel documents, hands over money and undelivered (unclaimed) travel documents to the cashier.
Keeps records of delivered tickets and amounts of money, ensures the safety of money and travel documents.
Draws up an act for undelivered tickets (unclaimed tickets).

III. Rights

The agent for receiving orders for tickets (agent for the delivery of ordered tickets) has the right to:

Submit proposals on the issues of their activities for consideration by the management.
Receive from specialists and employees of the structural divisions of the enterprise information related to the issues of their activities.
Require the management of the enterprise to assist in the performance of their duties.
Get acquainted with the draft decisions of the management of the enterprise relating to its activities.

IV. A responsibility

The ticket booking agent (ticket delivery agent) is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description, within the limits determined by the labor legislation of Ukraine.
For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of Ukraine.
For causing material damage - within the limits determined by the current legislation of Ukraine.

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