Job description for a specialist in the department of IT service and material support of information technology management

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Job description for a specialist in the department of IT service and material support of the information technology department. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

This Job Description defines the areas of activity, job responsibilities, rights, responsibilities and relationships of the Specialist of the IT Service and Material Support Department of the Information Technology Department.
The Specialist of the IT Service and Procurement Department (hereinafter referred to as the Specialist) is directly subordinate to the Head of the IT Service and Procurement Department.
Reception, appointment and dismissal of the Specialist is carried out by the Order of the Chairman of the Board after the approval of the candidate in the prescribed manner.
In his work, the Specialist is guided by the following documents:

the legislation of Ukraine;
The Articles of Association of the Company;
long-term plan for the development of the Company;
orders, orders and instructions of the General Director of the Company;
internal labor regulations of the Company;
working Regulations governing the implementation of the main functions of the Information Technology Department and the IT Service and Material Support Department;
Instructions for conducting office work;
Regulations on the Information Technology Department;
this Job Description.

The specialist must know and use in his work:

basic network technologies;
operating systems of the Windows family;
principles of building information systems;
principles of construction of communication systems;
rules and norms of labor protection, safety measures, industrial sanitation and fire protection.

The specialist must have the following skills:

use of PC and application programs;
user technical support;
repair and maintenance of computer and office equipment.

A person with at least 1 year of work experience in the field of computer information technologies is appointed to the position of Technical Support and Communications Specialist.

II. Official duties

Carry out current and prospective tasks of the Department.
Provide operational support to users.
Ensure operability or quick replacement of user equipment.
Develop proposals for the formation of plans for the long-term development of the Department.
Timely and efficiently perform their duties, tasks and functions of the Department.
When organizing work on technical support of the structural divisions of the Company to ensure their efficient operation in the local electronic network, the Specialist is obliged to:

perform work on servicing users of the Company's local electronic network in the prescribed manner;
control the operation of public office equipment (printers, copiers) and promptly take measures to repair it and supply consumables.

When organizing work to provide the structural divisions of the Company with the necessary computer, copier and other electronic office equipment, the Specialist is obliged to:

carry out work on the analysis and generalization of the needs of the structural divisions of the Company in computer, copier and other electronic office equipment;
develop proposals on the quality, quantity, composition and configuration of equipment necessary to automate the work of the Company's structural divisions, and submit them for consideration by the Company's management;
provide computers and copiers for the workplaces of the Company's employees in the prescribed manner;
organize the performance of work on the maintenance of computer equipment and copiers of the Company in the prescribed manner;
perform work on the modernization of computer equipment in the prescribed manner;
carry out selective control over compliance with the rules of operation by users of computing, copier and other electronic office equipment.

When organizing work to provide the Company with telephone and other electronic communications, the Specialist is obliged to:

provision of technical assistance and advice to the branches of the Company in organizing communications;
provide connection of telephone equipment to end users.

III. Rights

The specialist has the right:

Get acquainted with the draft decisions of the Company's management regarding the activities of the Department.
Make proposals for improving the work related to the duties provided for in this Job Description.
Make proposals for the development of documents regulating the activities of the Department, in the prescribed manner.
Develop draft contracts and submit for approval to the Company's management.
In case of violation of the rules for the operation of hardware and software, raise the issue of taking disciplinary and other measures and sanctions against the perpetrators;
Receive functions and access rights to information when working with a corporate automated information system, as defined by the "Instructions for ensuring the safety of trade secrets".
Do not fulfill requests given orally without written or electronic approval from the head of the Information Technology Department.

IV. A responsibility

Control over the fulfillment of the duties assigned by this instruction to the Specialist is carried out by the Head of the IT Service and Material Support Department and / or the Head of the Information Technology Department.
The imposition of disciplinary sanctions for poor quality, untimely or dishonest performance of their duties is carried out on the basis of the order of the General Director.
In accordance with the distribution of rights and obligations established by this Job Description, the Specialist shall be disciplinary liable for:

improper or untimely performance of their official duties provided for by this Job Description within the limits determined by the current labor legislation of Ukraine;
offenses committed in the course of carrying out their activities;
infliction of material damage to the Company - within the limits determined by the current labor, criminal and civil legislation of Ukraine;
failure to comply with the decisions taken by the Company's management bodies on issues within the competence of the Specialist;
failure to comply with the instructions and instructions of the General Director and senior management regarding the activities of the Specialist;
disclosure of trade secrets;
disclosure of confidential information that became known in the course of official activities;
unreliability of information provided at the request of the Company's management, as well as at the request of employees of other structural divisions of the Company, except for cases related to the participation of the Company's Internal Security Service.

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