Job description for the head of the postal department

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Job description for the head of the postal department. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The head of the postal department reports directly to _______.
The head of the postal department follows the instructions of _______.
The head of the postal department replaces _______.
The head of the postal department is replaced by _______.
Must know:

resolutions, instructions, orders of governing bodies and regulatory documents relating to postal services;
prospects for the development of the industry and the branch;
rules and procedures for receiving, processing, transportation, delivery and storage of postal items and periodicals;
postal rules;
rules for using postal services;
technological processes of processing, transportation and delivery of mail;
means of automation and mechanization of postal communication;
subscription rules for periodicals;
the procedure for maintaining production documentation;
work experience of leading domestic and foreign postal enterprises;
fundamentals of economics, organization of production;
Laws of Ukraine "On Protection of Consumer Rights", "On Appeals of Citizens";
fundamentals of labor law.

Qualification requirements:

higher professional (technical);
professional work experience: for a specialist - at least 2 years, for a bachelor - at least 3 years.

II. Official duties

Organizes and coordinates the work of postal services in accordance with current rules and instructions.
Ensures reliable and high-quality postal services to provide services to consumers.
Participates in the development of long-term and annual production plans for the branch.
Monitors the implementation of plans for the development of the postal network and the implementation of the branch's plans for the provision of postal services, tasks for subscription and retail sale of periodicals, the organization of processing, routing and transportation of mail (postal items and periodicals) by all means of transport.
Develops and implements measures for timely and high-quality processing, transportation and delivery of mail, preservation of postal items and amounts of money, improving the quality and culture of service.
Studies and summarizes the population's demand for newspapers and magazines and organizes their subscription and distribution in parts.
Organizes an inspection of the production activities of the branch's divisions regarding the organization of service provision, analyzes performance indicators within its competence and, if necessary, provides practical assistance.
Participates in the development and implementation of new technologies, new equipment and in the development of proposals for improving production processes.
Ensures timely consideration of consumer complaints and applications regarding the provision of postal services and develops proposals to eliminate the causes of their occurrence.
Collaborates with the marketing service on advertising of all types of postal services, introduction of new types of services, procedures and conditions for subscription to periodicals and provision of information about publications that are sold at retail.
Controls the provision of branch units with personalized items, necessary benefits, instructions and certificates.
Organizes, together with the bodies of the Pension Fund of Ukraine, the Ministry of Labor and Social Policy, work on the payment of pensions and cash assistance through postal branches.
Organizes work on the provision of banking services in post offices.
Participates in organizing and conducting professional skills competitions among postal specialists.
Controls the availability of a full range of postage signs in structural divisions.

III. Rights

The head of the postal department has the right to:

Get acquainted with the draft decisions of the management of the enterprise relating to its activities.
Participate in the discussion of issues related to the performance of his duties.
Make suggestions for improving the work related to the provisions of this instruction.
Within the limits of its competence, inform the immediate supervisor of all those identified in the course of his activities, and make proposals for their elimination.
Require the management of the enterprise to assist in the performance of their duties.

IV. A responsibility

The head of the postal department is responsible for:

For improper performance or non-performance of their official duties, as well as for non-use or directly to their rights provided for by this Job Description - to the extent determined by the current legislation of Ukraine.
For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage - within the limits determined by the current labor legislation on labor of Ukraine.

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