Job description for the head of operations

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Job description for the head of operations. Full Document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

This instruction establishes the scope and content of the duties of the Head of Department, the procedure for interaction with the Bank's divisions, the requirements for the level of professional and theoretical training.
When performing the tasks assigned to him, the Head of the Department is guided by:

the legislation of Ukraine,
the Charter of the Bank;
decisions of the Board and the Management Board of the Bank;
Regulations on Operational Management;
this Job Description.

The Head of Department reports directly to the Deputy Chairman of the Management Board of the Bank.

II. Official duties

The Operations Director is responsible for:

comply with the internal labor regulations;
in the performance of their official duties, be accurate, conscientious, polite and correct with employees and customers of the Bank;
provide accounting and operational work;
solve organizational issues;
manage the work of management;
exercise control over all operations performed by the department and records made;
to promote the professional development of management staff;
allocate responsibilities among management employees;
to concentrate on individual employees the execution of operations for groups of clients, thereby achieving specialization of work and increasing labor productivity;
exercise control over the timeliness of processing cash settlement documents in accordance with the approved workflow schedule;
control the preparation of the layout of payments and settlements;
be responsible for the quality of work in management;
carry out work to attract new customers;
evaluate and analyze the cash flow of customers;
prepare proposals and recommendations for managing clients' free funds, taking into account the specifics of their activities and taking into account the developed banking products;
conduct marketing surveys of customers in order to find out their needs and capabilities;
establish correspondent relations with Ukrainian and foreign banks, promote the expansion of the Bank's correspondent network;
to correspond with Ukrainian and foreign legal entities and individuals;
organize and hold meetings and negotiations with administrative bodies, Ukrainian and foreign commercial and state enterprises, organizations, banks and the public.

III. Rights

The head of department has the right:

submit proposals to the management of the Bank related to the improvement of the work of the Bank's divisions;
to request from the heads of structural subdivisions of the Bank to present in full the information necessary for the activities of the Department;
raise the issue of imposing disciplinary sanctions for shortcomings and omissions in work on directly subordinate employees, as well as encouraging employees who have made a significant contribution to solving the tasks assigned to the Department;
establish the scope of duties of the employees of the Department, on the independent solution of organizational, production and other issues related to the activities of the Department.

IV. A responsibility

The head of department is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description - within the limits determined by the current labor legislation of Ukraine.
For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage - within the limits determined by the current labor and civil legislation of Ukraine.

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