Job description for the head of the retail department

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Job description for the head of the retail department. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The head of the retail department belongs to the category of functional manager.
A person with a higher education and at least 3 years of experience as a manager is appointed to the position of head of the retail trade department.
The head of the retail department reports directly to the commercial director and has irregular working hours.
The head of the retail trade department is appointed and dismissed from his position by order of the head of the Company in the prescribed manner upon the proposal of the commercial director.
During the absence of the head of the retail trade department, his duties are performed by the commercial director, who acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.
The head of the retail department is guided in his work by:

current legislation of Ukraine;
Government decrees and other regulations governing the retail trade of goods;
orders and orders of the head of the Company;
this Job Description.

The head of the retail department must know:

Charter of the enterprise, trade policy of the Company;
rules for the sale of certain types of goods;
Ukrainian legislation;
regulatory documents on accounting and registration of operations for receiving, storing and dispensing goods;
other regulatory documents relating to retail trade issues, internal orders and regulations for the enterprise;
market methods of management, fundamentals of economics and accounting, tax policy of the enterprise;
the procedure for concluding contracts, filling out applications and specifications, terms of delivery of goods;
assortment and classification of goods of the corresponding product profile, requirements for their labeling;
fire safety requirements, sanitary norms and rules;
accounting program of the enterprise 1C.

II. Official duties

Head of Retail Department:

Carries out rational and effective organization of sales of the enterprise's products through a network of retail branches of the Company.
Carries out long-term, short-term and operational sales planning, forecasting and implementation of sales plans by branches of the Company's retail network.
Communicates the sales plan and strategy for its implementation to employees through meetings, meetings and individual consultations and takes measures for its implementation.
Provides employees with information to implement the strategy for fulfilling the sales plan by conducting employee training, issuing teaching materials, providing technical support, and providing local regulations governing the activities of department employees.
Carries out and coordinates marketing audits among competing companies, develops and implements proposals to increase the level of competitiveness of the company's distribution network. Evaluates the prospects for the development of product markets for the new range.
Carries out effective planning of retail space. Monitors merchandising at the Company's retail outlets. Monitors the timeliness and completeness of product display in retail outlets.
Monitors the external and internal appearance of stores, the presence and condition of commercial equipment necessary for conducting retail trade (terminals, cash registers, etc.).
Controls the availability of documents necessary for the operation of the store as a retail facility.
Develops, implements and controls sales of the Company’s assortment. Develops and monitors the implementation of other sales promotion events. Controls promotional activities.
Ensures a high level of inventory turnover in the Company's retail network.
Ensures rational use of warehouse space in the Company's branches. Develops and implements effective placement schemes for sales personnel.
Carries out the selection and placement of personnel, exercises control over the rational use of working time and the constant improvement of professional skills of subordinates.
Motivates employees of retail network branches. Provides professional growth, organizes professional certification and training.
Coordinates and exercises control over the timeliness and accuracy of drawing up work schedules, vacation schedules for the year and adjustments to employee vacation schedules for the current month. Controls the attendance of retail network personnel at work according to the provided schedules, coordinates the timesheets of retail network employees for the current month.
Carries out the development and implementation of enterprise standards for organizing the storage and sale of the Company's products, as well as measures to improve the sales network, reduce commercial and other costs, and reduce excess inventory balances.
Controls the work of the department by obtaining reports (monthly, quarterly, yearly) and analyzing them. Analyzes the results of trading activities and presents the obtained data to the immediate supervisor.
Controls the operational interaction of the department with other divisions of the Company, takes measures to improve the trading process.
Monitors fire and safety measures by retail chain branches. Monitors compliance with safe working conditions at the workplace of all employees of the retail network.
Controls the correctness of maintaining business documentation by employees of branches.
Oversees claims handling with retail customers.
Ensures the availability and maintenance of measuring instruments, cash registers, commercial equipment, and terminals in good condition.
Develops and implements measures to reduce trading costs.
Represents the interests of the Company and acts on its behalf within the framework of its competence in accordance with the issued power of attorney.

III. Rights

The head of the retail trade department has the right to:

Get acquainted with the draft decisions of the head of the Company related to retail issues.
Participate in the discussion of issues related to the performance of official duties by him and his subordinates.
Make decisions, sign and endorse documents within your competence.
Advise on the selection of personnel for retail branches.
Participate in meetings on improving technology and organizing retail trade in branches.
Submit proposals to improve the activities of retail branches for consideration by the General Director of the Company.
Make proposals on the appointment, transfer and dismissal of directors of retail branches, on the application of incentive measures to them and the imposition of disciplinary sanctions.
Make proposals to the head of the Company on the application of incentive measures and the imposition of disciplinary sanctions on the heads of structural divisions whose work is related to the trading process of retail branches.

IV. A responsibility

The Retail Manager is responsible for:

For the results and efficiency of the sales activities of the branches of the retail network;
For failure to fulfill their functional duties;
For inaccurate information about the progress of sales plans by branches, inaccurate information on all issues related to the daily activities of branches of the retail network;
For failure to comply with the orders of the Company's senior management;
For violations of the rules for maintaining business documentation (business document flow) by employees of branches;
For violations of the rules of trade by employees of retail chain branches.
The head of the retail trade department is responsible for offenses committed in the course of his activities - within the limits determined by the current administrative, criminal, and civil legislation of Ukraine.

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