Job description for an order taker

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Job description for the acceptor of orders. Full Document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The order taker belongs to the category of workers.
The order taker reports directly to _______.
The order taker follows the directions of _______.
The order taker replaces _______.
The order taker is replaced by _______.
Appointment to the position and dismissal from it is carried out by order of the General Director of the organization.
The order taker should know:

price lists (tariffs) for services;
types, brands, articles, types, name, device and principle of operation (products, materials, devices) and other qualitative characteristics of inventory items, types of technological processing;
rules for processing documentation for receiving and issuing orders in accordance with the provisions and instructions;
keeping a book of records of the movement of orders;
the procedure for receiving, storing and delivering funds, the basics of organizing accounting;
state standards and specifications.

II. Official duties

Order Taker:

Reception from the population of orders for household services.
Determination in accordance with the established rules for accepting the name of the product, the scope of work, the percentage of wear, individual defects, the completeness of products, the number and other signs, defects and the scope of repair work for jewelry, household appliances, appliances, watches, radio and television equipment, vehicles, the degree of pollution , color fastness, quality of linen accepted for washing.
Statement of receipts for accepted orders with the determination of the list price for the execution of the order in accordance with the current price lists.
Determination of the deadline for the completion of works and their control.
Distribution and direction for execution with the execution of the necessary accompanying documentation of orders for plants, factories, workshops, workshops.
Receipt of completed orders from enterprises (workshops, sites) of consumer services with a check of the quality of work performed.
Issuance of products to the customer according to the presented receipt.
Receiving money from the population and handing it over in accordance with the established procedure.
Maintenance of a file of warranty repairs of products.
Reception by subscribed telephones of orders from the population for the performance of personal services and control of their execution.
Acceptance of orders and conclusion of contracts with organizations and institutions for obtaining newspaper and magazine information, giving announcements, advertisements.
Monitoring the timing of the execution and payment of orders.

III. Rights

The order taker has the right to:

Submit proposals for the improvement of its activities for consideration by the management of the organization.
Interacts with employees of the organization.
Sign and endorse documents within their competence.
Demand assistance from the management of the organization in the performance of their duties and rights.

IV. A responsibility

The order taker is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description - within the limits determined by the current labor legislation of Ukraine.
For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage - within the limits determined by the current labor and civil legislation of Ukraine.

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