Job description for ticket controller

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Job description for ticket controller. Full Document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The ticket controller is hired and released from work by order of the director.
His work is guided by:

Employment contract and this Job Description;
current legislation;
orders and instructions of the director;
internal regulations;
rules of labor protection, fire safety, industrial sanitation.

The ticket inspector has an irregular working day.
In his work, he reports directly to the senior cashier and director, and in their absence to persons directly replacing them.

II. Official duties

During office hours, the ticket inspector:

Politely and correctly answers all questions of visitors regarding the work of the cinema and its services;
Informs about the repertoire of the cinema, the content of films shown, age restrictions on them, the schedule of screenings, and provides this information to visitors if necessary;
In the event of conflict situations between cinema employees and visitors, it politely and correctly resolves the disagreements that have arisen;
Carries out separate assignments of the administration;
Provides preparation of the auditorium for the launch of visitors, in connection with which: comes to work 30 minutes before the start of the first session (the beginning of the working day is set additionally depending on the start time of the first session); in between screenings, together with the cinema cleaners, provides cleaning of the cinema hall; not earlier than 10 minutes before the start of the session, the launch of visitors to the auditorium begins, tearing off the control ticket from the ticket; at the end of the screening, opens the exits from the auditorium and ensures the exit of the audience;
During the screening, one of the ticket attendants is required to be in the auditorium, and in case of emergency situations, promptly informs the cinema administration and the security service.
When starting the spectators, the usher is obliged to say hello and wish the visitors a pleasant viewing.
It is the responsibility of the usher to accompany the spectators entering the auditorium until they occupy the seats corresponding to the tickets (after the start of the session, a hand-held flashlight is used for the convenience of the spectators).

III. Ticket inspector not allowed

Leave the workplace without the permission of the immediate supervisor.
Allow people who do not have valid tickets or credit marks for this session to enter the session.
Eating, drinking water, tea, etc. in the presence of visitors.
Screaming, talking loudly or laughing in front of visitors.
Smoking in prohibited places and drinking alcohol throughout the shopping center.
Connect any heating devices, boilers or other devices without the consent of the cinema administration.
Leave the cinema hall unattended during the session.
Gather in groups of more than 2 people (including other employees of the cinema) during working hours on the territory of the cinema.
Assign to yourself any things found in the cinema.
Leave the workplace during the launch of the audience.
Use profanity and slang vocabulary.
Be together at the hall during the session.
Sit on a chair by the hall in the presence of visitors.
Use mobile communications in the workplace.
Have an untidy appearance and go to work without a uniform.
Read books, newspapers, magazines, etc. in the presence of visitors.
Chewing gum.
Place personal vehicles in the parking lot of the shopping center.

IV. Rights

In order to fulfill his duties, the ticket controller has the right to make suggestions to the director for improving work and report to the management about all the shortcomings in the work of the cinema.

V. Responsibility

For failure to fulfill their duties, the ticket controller is liable in accordance with applicable law and the concluded employment contract.
When causing material damage to the cinema, the ticket inspector bears full financial responsibility in the amount of the damage caused.
For improper performance of their duties and omissions in work, the ticket controller may be deprived of the bonus in whole or in part on the recommendation of the director.
For the disclosure of confidential information and information constituting a commercial secret, the ticket controller may be held administratively liable, up to and including dismissal.

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