Job description for a porter

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Job description for a porter. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The porter belongs to the category of technical performers.
A person who has secondary (complete) general education and individual training or secondary vocational education, knowledge of at least 2 foreign languages in the scope of special courses is appointed to the post of porter.
Appointment to the position of a porter and dismissal from it is carried out by order of the director of the hotel.
The porter must know:

resolutions, orders, orders of higher authorities, methodological, regulatory and other guidance materials on hotel services;
rules for using hotels;
rules for the reception and service of citizens;
price lists and tariffs for rooms, places and services provided to residents;
rules of registration and passport and visa regime in hotels;
the procedure for registration and correctness of maintaining all operational documentation;
location of rooms and standards for equipping rooms and hotel rooms;
the procedure for using the number of rooms and booking.
payment procedure for the services provided;
rules of internal labor regulations;
rules and norms of labor protection, safety measures, industrial sanitation and fire protection.

The porter reports directly to _______ (duty administrator; other official).
During the absence of the porter (illness, vacation, etc.), his duties are performed by a person appointed by order of the director of the organization, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

II. Official duties

Receptionist:

Keeps records of the movement of hotel rooms.
Issues a permit for the settlement of citizens upon presentation of a passport or other identity document.
Receives and prepares the necessary documents.
Supervises the timely preparation of rooms for the reception of citizens.
Maintains documentation according to established forms.
Supervises the observance by the residents of the rules for the use of hotels.
Monitors the timeliness of payment for accommodation and services provided, avoiding debts.
Provides control over the passport regime when registering citizens.
Takes measures to resolve conflicts that arise in the service of residents.
Keeps a journal and a book of delivery of duty.
Submits the necessary reports and documents to the accounting department.
Provides storage, issuance and receipt of hotel room keys.
Informs hotel guests about the additional paid services provided and takes orders for their implementation.
Receives and delivers incoming correspondence to residents.

III. Rights

The receptionist has the right:

Get acquainted with the draft decisions of the management of the hotel regarding its activities.
Submit proposals for the improvement of the work related to the duties provided for in this instruction for consideration by the hotel management.
Within the limits of his competence, report to his immediate supervisor about all the shortcomings identified in the course of his activities and make proposals for their elimination.
Require hotel management to assist in the performance of their duties and rights.

IV. A responsibility

The receptionist is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description - within the limits determined by the current labor legislation of Ukraine.
For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage - within the limits determined by the current labor and civil legislation of Ukraine.

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