Job description for the organizer of excursions

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Job description for the organizer of excursions. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The organizer of excursions belongs to the category of specialists.
A person with professional education, additional training, (higher; secondary) experience in organizational work in the field of tourism and travel of at least (1 year; 2 years; 3 years; etc.) is appointed to the position of excursion organizer.
The organizer of excursions should know:

legislation of Ukraine, regulatory legal documents that establish requirements for the organization of travel, tourism activities;
legal and social foundations of the tourism industry;
excursion business in the system of the tourism industry;
the basics of excursions;
history, culture and geography of the region;
local historical sites in the context of history, geography and culture;
principles of organizing excursions;
methods of conducting excursions;
protocol and etiquette;
customer needs and expectations;
theory of interpersonal communication;
basics of psychology;
foreign languages;
rules of service on foot, transport and combined routes;
instructions on the rules of conduct for tourists on a vehicle;
rules for the preparation of commercial documentation;
business standards;
methods of information processing using modern technical means of communication and communications, computers;
rules for using local and global telecommunication systems and e-mail.

Appointment to the position of the organizer of excursions and dismissal from office is carried out by order of the head of the excursion bureau on the proposal of _______.
The tour organizer reports directly to _______.

II. Official duties

Tour organizer:

Determines and satisfies the needs of tourists in excursion services.
Communicates with tourists on the subject of professional duties, conducts business correspondence on the organization of excursions.
Accepts and analyzes applications for organizing and conducting excursions.
Develops new forms and methods of conducting excursions (walking tours to museums, park ensembles, gardens, etc.; sightseeing and thematic bus tours; water excursions along rivers, canals, etc.), analyzes the excursion programs used.
Determines the key positions of the program of a particular excursion, the special needs of certain types of tour groups or individual tourists.
Plans:

standard sightseeing tours;
excursions to local attractions;
excursions to museums or cultural centers;
out-of-town excursions;
special excursions.

Develops excursion programs, organizes protocol events at the beginning and at the end of the excursion, develops methods for inspecting, showing and studying sightseeing tour objects.
Receives and verifies the necessary documents.
Provides timely and high-quality delivery of tourist information to customers through promotional materials, catalogs, brochures, guides, publications.
Organizes the use of various modes of transport for the transportation of tourists during excursion services, instructs on the rules of conduct for a certain type of transport, takes into account the physiological needs of tourists when traveling on a certain type of transport.
Provides support for tour groups in the implementation of excursion programs; provides full information about the tour; instructs tourists about the generally accepted and specific rules of conduct when visiting museums, cultural centers, attractions; identifies "difficult" tourists and conducts individual work with them.
Oversees:

excursion support;
conducting excursions;
compliance with protocol measures;
compliance with excursion programs;
compliance with quality standards for excursions.

In the process of excursion service, he maintains contact with the main office of the excursion bureau to resolve current organizational issues.
Provides safety measures for tourists (conducts safety briefings and precautions; takes measures to ensure the safety of tourists during excursion services; contacts with the security service, local law enforcement agencies).
Organizes the return of tourists from the excursion, organizes the return of personal belongings to tourists, conducts protocol events at the end of the excursion.
Interacts with interested organizations in the region in the creation and further development of excursion activities.
Organizes work with customer complaints (receives and analyzes complaints, takes action on complaints, maintains established reports).

III. Rights

The tour organizer has the right to:

Independently determine the forms of work with clients.
Require from the management of the tour desk: the provision of free travel; providing all necessary documents and reference materials; compensation for unforeseen (documented) expenses related to the performance of the duties stipulated by this Job Description.
Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
Request personally or on behalf of the immediate supervisor from the heads of departments of the bureau and specialists information and documents necessary for the performance of his duties.
Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.

IV. A responsibility

The tour organizer is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description - within the limits established by the current labor legislation of Ukraine.
For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage to the tour desk - within the limits established by the current labor legislation of Ukraine.

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