Job description for a manager for the formation of a tourist product

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Job description for a tourism product development manager. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The manager for the formation of a tourist product belongs to the category of managers;
A person with professional education (higher; secondary), additional training in the field of “Management and Marketing in Tourism” and work experience in tourism activities of at least (1 year; 2 years; etc.) is appointed to the position of manager for the formation of a tourism product;
The tourism product manager must know:

legislation of Ukraine, other regulatory legal documents regulating the implementation of tourism activities;
geography of the countries of the world;
directories, periodicals, scientific publications on tourism, geography, history, architecture, religion, attractions, socio-economic structure of countries, etc., tourist catalogues;
basic concepts and principles of organization of the tourism industry;
principles for determining the cost of tourism products;
schemes for working with hotels, inns, carrier companies (air, rail, bus, cruise, etc.), and other organizations;
methods of formation of tourist products;
fundamentals of tourism law;
procedure for drawing up contracts and concluding contracts;
technique of receiving contractors and negotiating;
protocol and etiquette;
theory of interpersonal communication;
foreign language;
vocabulary on the subject of the tourism industry;
abbreviations accepted in the tourism industry;
fundamentals of marketing and management;
office work standards (classification of documents, procedures for execution, registration, passage, storage, etc.);
basic requirements for the preparation of tourist documentation;
methods of information processing using modern technical means of communication and communications, computers.

Appointment to the position of manager for the formation of tourism products and dismissal from the position are made by order of the head of the organization.
The Tourism Product Formation Manager reports directly to __.
During the absence of the manager for the formation of a tourism product (business trip, vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.

II. Official duties

Tourism product manager:

Carries out the selection of reference and working materials on tourism.
Organizes the search, collection, primary processing and analysis of information on tourism, geography, history, architecture, religion, attractions, socio-economic structure of countries, etc., determines the reliability of the information.
Based on the results of marketing research on supply and demand for tourism products, he develops the concept and program of the tour.
To form a tourist product, it searches for the following counterparties:

organizations in the hotel industry and other organizations providing accommodation and accommodation services for tourists;
carrier organizations, other organizations providing transport services, in particular, organizers of charter programs, as well as holders of rights to such services;
catering organizations and other organizations providing food services to tourists, as well as holders of rights to such services;
excursion bureaus and other organizations providing excursion services (in particular, organizers of cruises, safaris, mountain climbing, etc.), as well as holders of rights to such services;
medical institutions and organizations, sanatoriums, dispensaries and other organizations providing medical services, as well as holders of rights to such services;
cultural, sports and other organizations providing cultural, educational, cultural, entertainment and sports services, and other organizations providing such services, as well as holders of rights to such services;
insurance organizations providing insurance services for tourists during a tourist trip, incl. on insurance of tourists against accidents and medical insurance during the tour;
organizations or individuals providing the services of guides, interpreters, and accompanying persons;
organizations providing other services used in the production of tourism products;
tour operators for receiving tourists, providing all types of services included in the tour.

Negotiates with counterparties, agrees on the main terms of contracts for the provision of services, prepares draft contracts and ensures their conclusion.
Studies visa requirements and develops visa service schemes for tourists for a specific tour.
Develops proposals for the development of a new tour, including internship in a foreign language for employees in countries in which the tour operator organizes the tour.
Accepts orders from individual tourists or persons authorized to represent a group of tourists for the formation of a tourist product and processes it in the prescribed manner.
Develops schemes for booking services, their confirmation and execution.
Determines the cost and price of the tour package (calculates the cost of services included in the tour, own expenses, etc.).
Takes part in advertising campaigns, exhibitions, presentations, etc., provides information about the tour to the marketing and advertising departments, to develop advertising materials, catalogs, brochures, etc. and develop a concept for promoting tourism products.
Organizes the preparation of specialized tourist information, ensures its completeness and reliability (the presence of essential terms of the contract), develops standards and procedures for its provision to clients, and controls the timeliness of delivery of information to clients.
Organizes the preparation of schedules, vouchers, and other organizational tourism documentation.
Organizes training for employees involved in the implementation of tours, employees of travel agencies with whom agreements have been concluded on the sale of tourism products.
Maintains statistics of organized tours (created trips, vacation packages, etc.), prepares reports and submits them to a higher official, and also transmits them to the departments of the organization that have requested this information.
Ensures the creation of a database on tourism products (receipt, introduction, processing, analysis, classification, evaluation, reconciliation and storage of information), coordinates the extraction and use of information from the database.
Organizes control over compliance with requirements for tour programs, standards and quality of service for tourists.

III. Rights

The tourism product manager has the right to:

Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
Request personally or on behalf of the immediate supervisor from the heads of departments of the organization and specialists information and documents necessary for the performance of his duties.
Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.
Require the management of the organization to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.

IV. A responsibility

The tourism product manager is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description - within the limits established by the current labor legislation of Ukraine.
For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage to the organization - within the limits established by the current labor legislation of Ukraine.

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