Job description for the sales manager of tourist products

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Job description for the sales manager of tourist products. Full Document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The sales manager of tourist products belongs to the category of managers.
A person with a professional education, additional training (higher; secondary) in the direction of "Management and marketing in tourism" and at least 1 year of work experience in the tourism industry is appointed to the position of a manager for the sale of tourism products; 2 years; 3 years; others
The sales manager of tourist products must know:

Ukrainian legislation;
geography of the countries of the world;
the procedure for drawing up agreements and concluding contracts for the implementation of tours;
principles for determining the cost of tours;
rules for booking tickets and services;
travel insurance rules;
the order of work of consular and visa services;
schemes for working with hotels, inns, carrier companies (air, rail, bus, cruise, etc.), and other organizations;
fundamentals of tourism law;
fundamentals of marketing and management;
basics of grammar, vocabulary and phonetics, terminology and abbreviations adopted in the tourism industry;
theory of interpersonal communication;
foreign language;
directories, periodicals and scientific publications on tourism, tourist catalogues;
rules for preparing tourist documentation (tourist packages, vouchers, insurance policies, etc.);
standards of office work (classification of documents, procedure for execution, registration, passage, storage, etc.);
software basics (text editors and spreadsheets for working on a personal computer);
methods of information processing using modern technical means of communication and communication, computer.;
reporting methods.

Appointment to the position of manager for the sale of tourist products and dismissal is carried out by order of the head of the organization.
The Tourist Product Sales Manager reports directly to _______.
During the absence of the manager for the sale of tourism products (business trip, vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

II. Official duties

Tourist Sales Manager:
Searches for clients to purchase a tourist product, incl. via the Internet, by mail, by phone, etc.
Organizes activities to promote the tourist product (advertising campaigns, presentations, including work at specialized exhibitions, distribution of promotional materials, etc.).
It studies the requirements of customers for a tourist product, offers services that meet the stated requirements.
Advising clients:

on the rules of entry into the country (place) of temporary residence and the rules of stay in it;
on the procedure and terms for issuing visas;
on currency and customs control;
about the customs of the local population;
about religious rites, shrines, monuments of nature, history, culture and other objects of tourist display that are under special protection;
on the state of the environment;
on the sanitary and epidemiological situation;
about the conditions for ensuring personal safety, observance of consumer rights and safety of the client's property;
about the conditions for receiving emergency medical care.

Provides clients with printouts, photocopies, catalogs and other promotional materials for the tourism product they are interested in.
Conducts pre-contractual negotiations with clients and agrees on the following terms of agreements (contracts):

program of stay and travel itinerary;
ensuring the safety of tourists;
date and time of the beginning and end of the trip, its duration;
the procedure for meeting, seeing off and escorting tourists;
the retail price of the tourist product and the procedure for its payment;
the minimum number of tourists in the group;
the term for informing the tourist that the trip will not take place due to a shortage of the group; etc.

Concludes agreements on the implementation of the tourist product.
Prepares timetables, vouchers, guidebooks and other travel documents.
After paying for tourist vouchers, it issues a tourist voucher and other documents necessary for the trip (passports, air tickets, etc.) to customers.
Coordinates the fulfillment of obligations:

for booking air tickets, hotels, hotels;
accommodation, accommodation and meals for tourists;
on transport, visa, excursion, medical (treatment and preventive) services;
for the provision of: cultural and sports services; tourist insurance services during the tour; services of guides-interpreters and accompanying persons; etc.;
Other.

Provides insurance to clients in case of sudden illness and accidents.
Organizes briefings for tourists on measures to prevent infection with especially dangerous and parasitic diseases, maintains a special journal of briefings.
Analyzes the motivation of demand for sold tourist products, organizes the study of the needs of buyers.
Prepares reviews, reports on the work done, ensures their presentation to management, transfer to archives for storage.
Examines the reasons for clients to send complaints and claims to the quality of the tourist product or other conditions of the concluded contracts, prepares answers to them, takes measures to eliminate deficiencies in customer service.
Maintains contact with regular customers.

III. Rights

The sales manager of tourist products has the right to:

Require customers to provide the necessary documents.
Independently determine the forms of work with clients.
Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
Request personally or on behalf of the immediate supervisor from the heads of departments of the organization and specialists information and documents necessary for the performance of his duties.
Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.
Require the management of the organization to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.

IV. A responsibility

The Tourist Product Sales Manager is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description - within the limits established by the current labor legislation of Ukraine.
For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage to the organization - within the limits established by the current labor legislation of Ukraine.

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