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Job description for the administrator (manager) of the trading floor. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

  1. The store manager belongs to the category of specialists.
  2. The store manager must know:
  • Ukrainian legislation;
  • rules for the sale of certain types of goods and other regulatory legal acts on issues of trade services;
  • resolutions, orders, orders, other governing and regulatory documents of higher and other bodies relating to the work of a trading enterprise;
  • the structure of enterprise management, the rights and obligations of enterprise employees and their work schedule;
  • rules and methods of organizing the customer service process;
  • types of goods sold by the enterprise and services rendered;
  • fundamentals of marketing and advertising organization;
  • the basics of laying out (positioning) goods;
  • principles of planning and design of the trading floor, shop windows;
  • foundations of aesthetics, ethics and social psychology;
  • fundamentals of economics, organization of labor and management;
  • fundamentals of labor legislation;
  • rules of internal labor regulations;
  • rules and norms of labor protection, safety measures, industrial sanitation and fire protection.
  1. Appointment to the position of sales floor administrator and dismissal from the position are made by order of the head of the enterprise upon the recommendation of _______.
  2. During the absence of the sales floor administrator (vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.

II. Official duties

Store manager:

  1. Manages the sales floor staff (salespeople, sales consultants, cashiers).
  2. Prepares and submits an order for the supply of goods from storage locations.
  3. Organizes the supply of goods to the sales floor and supervises the work of displaying goods.
  4. Maintains operational records of goods balances on the sales floor and reports data on goods with a critical minimum balance, with a critical expiration date, as well as information on goods of high, uniform and low demand.
  5. Manages:
  • inventory of goods on the trading floor;
  • assortment of goods.
  1. Supervises the compliance of the sales staff with:
  • proper quality and culture of customer service in the provision of trade services;
  • rules for the sale of goods and sanitary and hygienic requirements;
  • rules of labor protection and safety, fire safety.
  1. Organizes customer service for large purchases.
  2. Organizes informing buyers:
  • about goods (their consumer properties, assortment, prices, etc.);
  • about the related services provided (assembly, connection, delivery, etc.);
  • about the mode of operation of the trading enterprise.
  1. Provides assistance to customers in the selection of products, if necessary.
  2. Organizes checks of the quality and safety of goods on sale and their expiration dates.
  3. Removes from sale low-quality goods, expired goods, faulty and defective goods.
  4. Controls the availability of price tags on goods.
  5. Monitors compliance by employees of the trading floor with labor and production discipline, rules and regulations of labor protection, safety precautions, sanitation and hygiene requirements.
  6. Tracks abuses by store personnel.
  7. Takes steps to resolve conflicts with customers.
  8. Informs the management of the trading enterprise about shortcomings in customer service.
  9. Monitors the serviceability of the sales floor equipment and informs the management of the retail establishment about equipment malfunctions in order to take the necessary measures.
  10. Analyzes the results of the trading floor in the following areas:
  • information about the size of sales (by groups of goods, for specific goods);
  • information about changes in the assortment of goods on the trading floor.
  1. Serves operations of return, write-off, revaluation and reservation of goods.
  2. Uses automated sales management systems on the sales floor.
  3. Prepares reports on the movement of goods.
  4. Participates in inventories.
  5. In extreme situations, organizes the evacuation of customers from the trading floor, calls the police, ambulance, etc.

III. Rights

The store manager has the right to:

  1. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
  2. Submit proposals to improve the trading process for management's consideration.
  3. Submit for management's consideration: submissions on the appointment, relocation and dismissal of sales floor employees; proposals to reward distinguished employees and to impose penalties on violators of production and labor discipline.
  4. Sign and endorse documents within their competence.
  5. Require management to provide assistance in the performance of official duties assigned to him and the ability to exercise the rights granted.

IV. A responsibility

The store manager is responsible for:

  1. For improper performance or non-performance of their official duties provided for by this Job Description - within the limits established by the current labor legislation of Ukraine.
  2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of Ukraine.
  3. For causing material damage to the enterprise - within the limits established by the current labor legislation of Ukraine.

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