Job description for a ticket clerk

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Job description for a ticket clerk. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The ticket clerk is hired and released from work by order of the director.
In his work, he is guided by:

Job description and employment contract;
current legislation;
orders and instructions of the director;
internal regulations;
rules of labor protection, fire safety, industrial sanitation.

The ticket clerk has an irregular working day.
In his work, he reports directly to the senior cashier and director, and in their absence to persons directly replacing them.

II. Official duties

The ticket clerk must:

act in the interests of the cinema;
work honestly and conscientiously;
have a neat appearance and polite manners;
come to work without delay at the exact time appointed by the senior cashier;
communicate with visitors in a friendly and welcoming manner;
when issuing tickets - say the session, the name of the film, the room number, and the date if the ticket is purchased for the next date;
issue countermarks only if the session is not sold out, but tickets have already been bought for it;
provide discounts on tickets for children under 12 years old, pensioners, students, verifying the authenticity of documents presented by viewers of the relevant categories as a basis for a discount;
keep records of promotional products received at the cash desk;
to accept things left in the cinema for storage from the cinema workers;
timely inform the projectionists about the cancellation of the session;
inform visitors about the age limit for films and not sell tickets to visitors who fall under strict age restrictions;
maintain strict control of sold tickets;
book tickets, but not more than 50% of the total number of seats in the hall;
in case of disputes, act in agreement with the senior cashier or director;
return tickets only before the start of the session;
be fluent in information about the repertoire of the cinema, the content of the films shown, the schedule of screenings, and provide this information to visitors if necessary;
not allow unauthorized persons (including other employees of the cinema) to the workplace;
during and at the end of the work shift, the proceeds from the sale of tickets, prepared for collection, should be handed over to the senior cashier;
maintain the confidentiality of information about their work;
in case of conflict situations with visitors, politely and correctly resolve conflict situations, and in the absence of a senior cashier at the time of the conflict, draw up a memorandum on its content;
respond to phone calls in a timely manner to order tickets and provide customers with all the necessary information;

III. The ticket clerk is not allowed

smoking in unauthorized places and drinking alcohol throughout the shopping center;
connect any heating devices, boilers or other electrical devices without the consent of the cinema administration;
leave the workplace without the permission of the senior cashier;
in the workplace: eating, chewing gum, reading in front of visitors, using a contemptuous tone, being rude, having a displeased or indifferent expression on the face;
use profanity or slang vocabulary;
remain indifferent to the requests of visitors;
use mobile communications without the need for work;
talk on the office phone on topics that are not related to work;
give other employees of the cinema the opportunity to use office phones located at the box office;
make decisions outside the scope of their authority;
place personal vehicles in the parking lot of the shopping center.

IV. Rights

In order to fulfill his duties, the ticket agent has the right to make proposals to the director for improving work and report to the management about all the shortcomings in the work of the cinema.

V. Responsibility

For failure to fulfill their duties, the ticket agent is liable in accordance with applicable law and the concluded employment contract.
For causing material damage - within the limits determined by the current labor and civil legislation.
For improper performance of their duties and omissions in work, the ticket agent may be deprived of the bonus in whole or in part on the recommendation of the director.
For disclosure of confidential information and information constituting a commercial secret, a ticket agent may be held administratively liable, up to and including dismissal.

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