Job description for a hotel manager

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Job description for hotel manager. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The hotel manager belongs to the category of managers.
A person with a higher professional (economic) education, additional training in the direction of "Management in the hotel business", work experience in the hotel business in managerial positions at least (1 year; 2 years; 3 years; etc.)
The hotel manager must know:

Law of Ukraine "On the Protection of Consumer Rights", Rules for the provision of hotel services in Ukraine, other regulatory legal documents regulating the activities of hotels;
civil, financial, tax, investment legislation;
procedure for developing business plans;
market methods of managing and financial management;
basic principles of financial planning;
basics of management and marketing;
basics of administration;
the procedure for the maintenance, design of residential and other premises of the hotel;
organization of material and technical support of the hotel;
the procedure for concluding and executing economic and financial contracts;
hotel industry;
functional and planning organization and material base of the hotel;
economics, organization of hotel services and organization of labor;
foreign language of the main clientele;
the procedure for compiling reports on the economic and financial activities of the hotel;
theory of interpersonal communication;
office work standards (classification of documents, registration procedure, registration, passage, storage, etc.);
software fundamentals;
methods of information processing using modern technical means of communication and communications, computers.
security systems and procedures;
basics of labor legislation, rules and norms of labor protection, safety measures, fire safety rules.

The hotel manager is accountable to the founders in the person of (general meeting; board of directors; other body).
During the absence of the hotel manager, his official duties are performed by the deputy(s) / assistant(s) appointed in accordance with the established procedure, who is responsible for their high-quality, efficient and timely implementation.

II. Official duties

Hotel manager:

Manages the financial and economic activities of the hotel in accordance with applicable law, bearing full responsibility for the consequences of decisions made, the safety and efficient use of the hotel's property, as well as for the financial and economic results of its activities.
Organizes the work and effective interaction of all hotel services, coordinates their activities, controls the quality and timeliness of the performance by the staff of these services of the tasks assigned to them.
Supervises the work of the hotel departments: reception and guest services, hotel fund management services, food preparation and catering services, engineering services, economic and other services, etc.
Participates in the development of the hotel's marketing policy, determines the standards for the provision and design of the hotel, standards for guest service, approves plans for advertising campaigns.
Leads the work of hotel departments to develop models and ways to improve the quality of services provided, increase the number of visitors.
Approves long-term plans for all types of hotel activities, determines and approves the hotel's pricing policy (prices for a standard package of services, additional services).
Concludes contracts on behalf of the hotel for logistics (equipment, furniture, inventory, etc.), repair of buildings, structures, premises of the hotel complex, other economic and financial contracts.
Provides the hotel with highly qualified personnel, takes a direct part in the selection of candidates for the positions of managers of the hotel departments, establishes requirements for them and responsibilities, concludes employment contracts with senior and middle managers, brings to their attention the basics of the hotel policy.
Analyzes customer feedback on the services provided by the hotel; economic performance of the hotel; efficiency of spending financial resources.
Reports to the founders on the economic performance of the hotel.

III. Rights

The hotel manager has the right to:

Act on behalf of the hotel, represent the interests of the hotel in relations with state bodies, local governments, legal entities and hotel customers.
Dispose of the property and funds of the hotel in compliance with the requirements determined by law, the charter (regulation), other regulatory legal acts.
Open current and other accounts in banks.
Make decisions on bringing employees to disciplinary responsibility in accordance with the law and local regulations, apply incentive measures, dismiss employees.

IV. A responsibility

The hotel manager is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description - within the limits established by the current labor legislation of Ukraine.
For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage to the hotel - within the limits established by the current labor and civil legislation of Ukraine.

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