Manager on the phone

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Job description for a telephone dispatcher. Full document

Occupational Safety and Health

Occupational Safety and Health / Job descriptions

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I. General Provisions

The telephone dispatcher is hired and dismissed from his position by order of the General Director _______. When hired, a fixed-term employment agreement (contract) is concluded with him.
The telephone dispatcher reports to the information manager, and in his absence, to the person replacing him.
The telephone dispatcher is guided by the Editorial Regulations and this Job Description.

II. Official duties

Phone manager:

Be able to negotiate over the phone (have good diction, be able to communicate politely, clearly understand the task at hand and be able to convey all the necessary information to any interlocutor).
Attract free advertisements to the publication _______ in accordance with the planned plan and approved standards.
Comply with the rules for processing order forms and other documentation.
Receive information from employers who submitted free advertisements about the number of applicants based on the information published in the advertisement.
Keep records of vacancies submitted during the week and the number of calls for published advertisements.

III. Rights

The dispatcher on the phone has the right to:

Ask the editorial office for the information necessary to complete the tasks.
Make suggestions to the management of the editorial office to improve the work.

IV. A responsibility

The dispatcher on the phone is responsible for:

For the observance of labor discipline.
For the full and timely execution of instructions and instructions from the management.
For the fulfillment of the established norm of production.
For timely reporting on work.
For proper paperwork.

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